ACT views every opportunity to provide Deskside Support as an opportunity to provide its customers with a "level of service", not just the provision of people and parts. ACT partners from “day one” with its customers to define a “level of service agreement” and custom-tailors a solution that works for them. We don’t come in with a pre-defined, one-size-fits-all agenda and try to make your needs fit our programs. Instead, we come in and listen, with an open mind, and look for cost- effective yet creative solutions.

Our Call-in solution, for small and mid-sized companies, is a cost -effective way to keep all your equipment up and running all the time. You place a service call and ACT responds with a highly qualified Deskside Technician who will solve any hardware or software problem promptly. You can choose to put your entire PC, printer and server population under an all- inclusive contract or you can pay for each service call on a time and material basis. No matter what type of service you choose, ACT offers quick and professional problem resolution at a very competitive cost!

Our On-site solution, for larger companies, puts the resources right in your hands. Our On-site solutions can be as simple as one highly qualified Deskside Technician to solve any and all PC problems OR as complex as a full team of Help Desk Technicians, Deskside Technicians and Network Technicians, along with loaner equipment and parts, that will keep your organization up and running 24/7. Once again, no matter what type of service you choose, ACT offers quick and professional problem resolution at a very competitive cost!

Every customer program is further enhanced by ACT’s Total Customer Satisfaction Program. Most impressive in the industry, it includes:

• Quality Assurance Checklist – left with customer after every service call
• Customer Satisfaction Cards – left with customer after every service call
• Customer Call Backs – with in 24 hours of service
• Customer Satisfaction Survey – taken quarterly to ensure the SLA’s are met
• Monthly Meetings – to continually look for improvement in service delivery