ACT has an intense commitment to customer satisfaction, and it shows! To ensure that customer satisfaction is maintained, ACT has designed the following Help Desk Customer Satisfaction Programs.

Customer Satisfaction Cards - ACT recommends that the support provider leave a Customer Satisfaction Card on the customers desk after every service call. It is a simple four question postage paid card that a user quickly answers and drops in the mail. We experience a 38% return rate on these cards. These cards will be reviewed by ACT, the Help Desk Manager and customer management during the Monthly Service Review Meeting.

Customer Call Backs - ACT recommends that a Help Desk Specialist calls each and every user within two days of service to assure their complete satisfaction. The results of these calls will be reviewed by ACT, the Help Desk Manager and customer management during the Monthly Support Review Meeting.

Customer Satisfaction Survey - ACTs Customer Service Group will conduct a random survey of the customers users to determine their overall satisfaction level. The results of the survey will be presented at the Monthly Support Review Meeting.