When ACT is responsible for managing a Help Desk, ACT holds a monthly support meeting at the customer’s location to review the monthly service activity to identify ways to increase customer satisfaction. Attending from ACT will be the Vice President of Operations and the Account Executive.

ACT will bring to the meeting a complete set of reports from the Support Tracking System. ACT will also bring the Customer Satisfaction Cards, the analysis from the telephone follow-up calls and the Customer Satisfaction Survey results.

These meetings will focus on the level of support to identify any opportunities for improvement. ACT strives for continual improvements and innovations that will create a higher level of customer satisfaction!