ACT is a leading technology services company used by large corporations to medium size companies in the northeast to supply IT Support Services. Using our years of multi location, large user population service experience, proven procedures and technical expertise to successfully service and support Desktop and Server environments, no matter how big or how small. ACT can provide all or just one of its services with either on-site support or call-in support. ACT’s success is due to the quality of our technical staff, our ability to custom tailor a solution and our competitive pricing. ACT’s technicians and specialists are authorized, experienced and trained to support virtually all types of Desktops, peripherals and WAN equipment including Novel, Microsoft, Dell, Hewlett Packard, IBM and Toshiba. ACT can provide loaner equipment, on-site spare parts, warranty repair, manufacturer direct support connections, and much, much, more.

 

ACT views every opportunity to provide Deskside Support as an opportunity to provide its customers with a "level of service", not just the provision of people and parts. ACT partners from “day one” with its customers to define a “level of service agreement” and custom-tailors a solution that works for them. We don’t come in with a pre-defined, one-size-fits-all agenda and try to make your needs fit our programs. Instead, we come in and listen, with an open mind, and look for cost- effective yet creative solutions.

 

Our Call-in solution, for small and mid-sized companies, is a cost -effective way to keep all your equipment up and running all the time. You place a service call and ACT responds with a highly qualified Deskside Technician who will solve any hardware or software problem promptly. You can choose to put your entire desktop, printer and server population under an all- inclusive contract or you can pay for each service call on a time and material basis. No matter what type of service you choose, ACT offers quick and professional problem resolution at a very competitive cost!

 

Our On-site solution, for larger companies, puts the resources right in your hands. Our On-site solutions can be as simple as one highly qualified Deskside Technician to solve any and all desktop problems or as complex as a full team of Help Desk Technicians, Deskside Technicians and Network Technicians, along with loaner equipment and parts, that will keep your organization up and running 24/7. Once again, no matter what type of service you choose, ACT offers quick and professional problem resolution at a very competitive cost!